ASSISTANT MANAGER, CUSTOMER SERVICE – FLOUR MILLS OF NIGERIA PLC, APAPA.
PURPOSE OF THE JOB
Responsible for executing the work plan and programs of call centre operations in adherence to defined policies and guidelines.
THE JOB
- Assist in ensuring optimal utilization of CRM systems and tools in the call Centre operations.
- Lead team meetings and present reports for effective decision-making to drive improvement.
- Assist in monitoring compliance to defined service levels within the call Centre.
- Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.
- Monitor team performance to ensure efficiency in call handling and customer service delivery
- Handle customer complaints, and provide appropriate solutions and alternatives within the set time limit.
- Analyze call center data and prepare management report.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
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THE PERSON MUST
- Have strong communication and interpersonal skills.
- Possess strong capacity to handle stress problem problem-solving abilities and decision-making prowess.
- Have strong leadership ability and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- Be familiar with CRM systems and packages.
QUALIFICATION
- BSc/HND preferably in the field of numerate science, business admin, or engineering.
EXPERIENCE
- 3-5 years relevant experience with manufacturing industry and telecom industry.
HOW TO APPLY
Click link to apply: https://fmnplc.e-recruiter.ng/vacancy/details/6145
DISCLAIMER!!!
FMN is an equal employment opportunity company and will under no circumstance request applicants to pay money or give any personal items of monetary value to our company or any agency.
