- Job Type: Full time
- Location: Remote, Nigeria
Overview
IUX is redefining the world of online trading with a bold vision: to empower traders globally with unmatched trading conditions and a seamless experience across Forex, crypto, stocks, indices, and more. Established to break the norms, we focus on delivering ultra-tight spreads, lightning-fast execution, and a customer-centric approach.
At IUX, innovation meets integrity. Our mission goes beyond providing tools—it’s about building trust, enhancing knowledge, and creating a community where traders of all levels can thrive. We believe in transparency, accountability, and a constant drive to push the boundaries of what’s possible in trading.
Our dynamic team spans continents, with diverse talent fueling our growth and expansion into emerging markets. With a culture that celebrates bold ideas, personal growth, and collaboration, IUX is more than just a place to work—it’s a place to build a career in shaping the future of trading.
Join us as we expand, innovate, and transform the trading industry. Ready for your next adventure with IUX? Explore our open roles and be a part of something bigger.
About the job
Role Overview
As a Customer Service Representative at IUX, you will play a key role in delivering exceptional support and service to our global customer base.
Your attention to detail and commitment to clear, professional communication will directly influence the customer experience and help maintain our reputation for responsive, client-focused service.
By ensuring accurate data handling, timely issue resolution, and smooth coordination with internal teams, you will contribute significantly to our operational efficiency and customer satisfaction making you an integral part of our success in a fast-growing, remote-first environment.
What You’ll Be Doing
- Provide high-quality service and assistance to customers.
- Verify the accuracy of customer information and documents.
- Accurately record and maintain data in the system according to company standards.
- Coordinate with relevant departments when discrepancies or issues arise.
- Assist in testing various system data when requested by the team.
- Ensure excellent communication and timely issue resolution with clients.
What We’re Looking For
- Preferably a degree holder in any discipline.
- Proficient in English and your native language (e.g., Yoruba, Hausa, or Igbo, etc.).
- Strong communication and interpersonal skills.
- Ability to work independently and manage tasks remotely.
- Must have a stable internet and a suitable working environment at home.
- Must be available to start immediately.
Why Join IUX?
- Career Growth: Start as an executive today, lead a department tomorrow. Many of our team have risen quickly.
- Premium Insurance: Comprehensive health coverage for you and your family.
- Flexible Benefits: Travel, medical, dental, wellness spa, and gadgets covered.
- Laptop & Support: We provide your laptop, maintenance, and upgrades when possible.
- Global Team: Work with colleagues across Asia, MENA, Latin America — and soon Europe.
Get to know us:
At IUX, we are more than just a brokerage firm – we are a global fintech powerhouse with a presence spanning Asia, MENA, and Latin America. As we continue to expand into Europe and beyond, we are seeking top talent to join our dynamic team.
Our mission? To revolutionize the trading experience through cutting-edge technology, seamless execution, and a client-centric approach. If you’re looking for a fast-paced environment where innovation meets opportunity, IUX is the place for you!
All applications will be treated in strict confidence. By submitting your application, you consent to our privacy policy regarding the collection and use of your personal data. Only shortlisted candidates will be notified.
To apply, follow this link: https://www.linkedin.com/jobs/view/4280036300/?refId=4v0V5%2FA7QqO%2FVVyRUJH%2FZA%3D%3D&trackingId=4jhPqsqwQF6AdxyKCckOnw%3D%3D
