Account Manager Job at NBCUniversal
Company Description
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We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally,
enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.
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Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
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Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
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Confidently ask discovery questions to fully understand needs/wants of each account
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Encourage the increase of product usage and revenue growth from each account
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Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
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Respond to all inbound sales and service inquiries/requests from current clients in timely manner
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Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
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Foster a team atmosphere – support your teammates and share lessons learned
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Maintain accurate daily record of sales activity using
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Meet and/or exceed department metrics and goals
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Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
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Assist new team members with training and platform/process knowledge
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Own key projects and set the standard by leading by example
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Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
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Other duties as assigned
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Willingness to travel on a semi-regular basis to engage with partners & customers
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Strong written and telephone skills required
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2+ years’ experience in sales, account management, and/or customer service
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Strong work ethic to effectively manage your time to drive growth within your territory
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Demonstrated multi-tasking abilities with consistent and timely follow-through
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College degree or equivalent experience
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Strive for honesty, transparency, and accurate communication – always over deliver
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Able to exercise independent judgment while taking great pride in your work
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Empathetic, solutions oriented and a true passion to service customers
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Ability to embrace change and thrive in situations where there is no “paved path”
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Sales experience within software (SaaS) or web-based applications is preferred
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A self-starter and problem solver, a team player
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Strong knowledge of the sports landscape and sport specific to this role
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This position has been designated as hybrid, generally contributing from the Minneapolis, MN office a minimum of three days per week.